• Installation

Updated: Jan. 28, 2021

Basic Troubleshooting Steps

Step 1: Confirm the router is switched on and has power to it
  • If the router has no lights or has unusually flickering lights, it may be a power issue.
  • Check if the plug is in the wall correctly and check the plug connection to the router itself.
  • Check the cables are plugged in completely. A cable halfway plugged in will need pushed in.
  • A cable that is consistently coming loose will need replaced.
  • The ethernet cables could be damaged and might need replaced.
Step 2: Check the Cellular Signal
  • If the 6300-CX does not have signal when located indoors, then take the device outdoors to verify the cellular network operator has coverage in the area.
  • The device needs placed back indoors after testing the coverage.
Step 3: Try the Device/Antennas in Different Orientations
  • Have the device away from other nearby electronic equipment.
  • Check the antenna is vertical. Having the antenna vertical will allow for better performance.
Step 4: Reboot the Router
  • If the router is correctly powered, then reboot the device by unplugging the power cord. Wait a minute then reconnect the power cord. Give the router a couple minutes to power up and return to normal.
Step 5: Check for overheating
  • The router will be very hot to the touch.
  • Ensure the router is stored in a cool place that is away from sunlight or any direct heat source.
  • The router should be placed on a flat, hard surface allowing air to circulate freely around it so that heat can escape. The vents should not be blocked or covered.
Step 6: Reposition the router
  • Moving the router to a more central location that is open and unobstructed by large metal objects.