• Frequently Asked Questions

Updated: Feb. 12, 2021

Frequently Asked Questions

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    What is BYOD?
    • BYOD stands for Bring Your Own Device.
    • BYOD allows a person to use their own personal device instead of being required to use or purchase a device from the provider.
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    What is LTE?
    • LTE stands for Long Term Evolution.
    • LTE is a standard for 4G wireless broadband communications.
    • LTE offers increased network capacity along with higher peak data transfer rates, speed to mobile device users, and reduced latency.
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    Which carrier is LTE supported on?

    LTE is offered for Verizon, AT&T and T-Mobile.

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    Can I have LTE on more than one carrier?

    Absolutely! You can have multiple devices on different carriers.

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    What is an API?
    • API stands for Application Programming Interface.
    • API is a software intermediary with a set of functions that allows applications to access data and interact with external software operating systems.
    • To simplify, API delivers a user response to a system and sends the system's response back to the user.
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    What is the difference between a Private Network and Static IP?
    • A Private Network (also called Dynamic) is a reserved IP address for internal use that can only be used by those on the same network.
      • A private IP address is assigned to a device within a closed network and is not readily available to search for on the internet, such as a router in a person's home.
    • A Static IP is an IP address that never changes and is used for when external devices or websites need to remember the IP address.
      • Static IPs are normally used for servers.
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    What is Cloud Management?
    • Cloud Management is the process of having administrative control over cloud computing products and services.
    • Cloud Management offers tools to monitor performance, compliance, and security; helping businesses to optimize and manage their operations.
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    What is a SIM card?
    • SIM stands for Subscriber Identification Module.
    • A SIM card is an integrated circuit that is intended to securely store the international mobile subscriber identity number and its related key.
    • To simplify, a SIM card is a computer chip that holds information and allows the device to be connected with the network.
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    What happens if I use more than 1GB of data transfer?
    • Each SIM has a monthly data allotment of 1GB.
    • If the SIM goes over the monthly allotment of 1GB, then the SIM will be charged $15 per each additional GB used.
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    Which types of devices does Back THAT Up support?
    • Back THAT Up supports an array of devices such as:


    • WiFi Phone
    • Office Devices
    • Office WAN


    • IoT Devices
    • Credit Card Readers
    • Alarms


    • Servers
    • Routers
    • Telecom


    • Smart Devices
    • Smart Thermostats
    • Security Sensors
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    What is a WiFi phone?
    • A WiFi phone is a telecom device that connects to the internet through a WiFi network; allowing a person to make phone calls through the WiFi connection.
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    What is office WAN?
    • WAN stands for wide-area network.
    • Office WAN is used to connect physically separate networks to a single office using two different types of connections to handle the network traffic.
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    What is an IoT device?
    • IoT stands for Internet of Things.
    • IoT devices are pieces of hardware that are connected to the internet that collects and shares data.
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    What features can be enabled?
    • Static IP is available for $4.99 per month.
    • Cloud Management is available for $3.99 per month.

    *Both feature costs are per device

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    How will I be billed?
    • Back THAT Up is a prepaid platform.
    • A credit card will be required during the ordering process.
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    Which types of payment are accepted?
    • A credit card is the accepted form of payment.
      • Visa, Mastercard, Discover, and American Express are accepted.
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    What is the contract term?
    • Back THAT Up does not require customers to be locked into a contract.
    • All customers are on a month-to-month term.
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    How to contact Support?
    • Support can be reached by phone.
      • Give us a call at 888-APEIRON (273-4766)
    • Support can be reached by e-mail for general inquiries.
      • e-mail us at
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    What is Apeiron?
    • Apeiron is a software – integrated telecommunications and data communications company. Our network provides a wide array of pay-per-use communications products.
      • So, what does that mean?
        • The Integrated Telecommunications Services industry consists of companies engaged in providing telecommunication services other than wireless. The industry includes integrated providers of both fixed-line and wireless services offering voice, data, and high-density data transmission services.
    • A list of our offered products can be viewed at